Remove any restrictive firewall rules that would prevent IP connectivity between the device and console.If adoption fails, that means the selected WiFi lacks connectivity with the console running UniFi Protect. Select a WiFi that has connectivity to the console running UniFi Protect, and enter the password. ![]() If it does not appear, ensure Bluetooth permissions are enabled on your mobile device.If the AP was previously managed, then you’re going to need to get the username and password from the old controller which is under System Settings > Controller Configuration > Device SSH Authentication. Move closer to the device and click the pop-up once it appears. Grab the IP that was obtained via DHCP and then SSH into the Unifi access point using the default ubnt / ubnt username and password combo.Download the UniFi Protect Mobile App ( iOS / Android) and sign in.Devices can only be moved to a different network/VLAN after they are adopted.Įnsure the UniFi device is powered on, as indicated by an illuminated LED light.Check the IP address of your device to confirm if it is on the same network as your UniFi Console. If you are not sure how to do this, click here.Verify that all switch ports between the new device and your network's gateway and DHCP server have been properly tagged to allow network traffic.If you are using a UniFi Gateway or UniFi Cloud Gateway, these ports are already open by default.Open TCP Port 7444, 7550, 7442, and UDP Port 10001 locally (LAN) on all gateways and firewalls. If the device is on the same network/VLAN but you still encounter problems, revisit point (5) above.Įnsure that your UniFi Console is set up and running Protect.Įnsure the UniFi device is powered on, as indicated by an illuminated LED light or switch-port link state.If the device is on a different network/VLAN, use Layer 3 adoption.If you are not sure how to do this, click here. Check the IP address of your device to confirm if it is on the same network as your UniFi Console. ![]() If you are using a UniFi Gateway or UniFi Cloud Gateway, these ports are already open by default. This is the most common problem for users self hosting the UniFi Network Server, especially those using Windows. Open TCP Port 8080 and UDP Port 10001 locally (LAN) on all gateways, firewalls, and antivirus software. ![]() If not, click here.įactory reset the device by holding the power button for 10 seconds, or until the light begins flashing. Through default, the access point will search the network on and controller, using the default DNS name unifi. The Set-Inform URL say the Unifi Gain Indent where the controller belongs located. Ensure that UniFi is set up and running on a console.Įnsure the UniFi device is powered on, as indicated by an illuminated LCM screen, LED light, or switch-port link state. Within this article, I will explaining how you can use the Set-Inform command on the Unifi Access Point.
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